Refund policy

Returns & Refund Policy

Thank you for shopping with Before Bloom! We take great care in curating each box, but if something isn't right, we're here to help.

Returns & Eligibility

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, items must be:

  • Unused, unopened, and in their original packaging with all tags attached.

  • Accompanied by a receipt or proof of purchase.

Please note that returns are subject to the applicable provisions of the Consumer Protection Act 68 of 2008 (South Africa).

Return Shipping

Customers are responsible for the cost of returning eligible items.

If your return request is approved, Before Bloom will arrange the return courier for collection. The cost of the return courier will be deducted from your refund amount before it is processed.

If the return is due to an incorrect item being sent, a defective product, or an error on our part, Before Bloom will cover the return courier costs.

How to Start a Return

Email us at info@beforebloom.co.za with your order number and reason for the return.

If your return request is approved, we'll send you the return instructions and arrange the courier collection.

Please note: Returns sent without prior approval will not be accepted.

Non-Returnable Items

We cannot accept returns on:

  • Opened or used personal care and hygiene products.

  • Perishable goods (such as food or flowers).

  • Custom or personalised items.

  • Sale items.

  • Gift cards.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery so we can assess the issue and resolve it promptly.

Exchanges

The quickest way to exchange an item is to return the original item (if eligible) and place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days, less any applicable return courier fee.

Please allow a few additional business days for your bank or payment provider to process the transaction. If you haven't received your refund after 15 business days, please contact us at info@beforebloom.co.za.

Before Bloom reserves the right to decline returns that do not meet the eligibility requirements outlined in this policy.